Knowledge Base

Resetting or changing your BlueConic password

If you forget your BlueConic password, you can ask the BlueConic administrator at your site to reset it. Contact your BlueConic administrator for help with resetting your password.

To make it easier to recover your password in the future, you can also give BlueConic your mobile number, so you can receive a temporary PIN via text message enabling you to reset your own password. When creating a BlueConic password, keep these password rules in mind

Adding your mobile number to BlueConic

During the login process, you can give BlueConic your mobile number to make it easier, faster, and safer to reset your password.

  1. Enter your mobile number and click Submit.
    How to add your cellphone or mobile number to BlueConic for password resets
    BlueConic will send you a verification code.
  2. Enter the code here and click Verify.
    BlueConic phone verification code for resetting your forgotten password
    Your mobile number is now linked to your BlueConic account. This makes resetting your password safer, easier, and faster. 
    Adding your mobile number to BlueConic for password resets

How to set a new password in BlueConic

  1. If you enter an incorrect password, BlueConic prompts you to create a new one. Click Reset password.
    How to reset your password in BlueConic
  2. In the Password reset window, you can receive a PIN code at your mobile number (option 1), or send a reset password request to your BlueConic administrators (option 2).
    What if I forget my BlueConic password? How do I reset it?
    Option 2: If you have not given BlueConic your mobile number, the BlueConic administrators will contact you with instructions.
  3. Option 1: Enter PIN code from your mobile phone:
    If you've given BlueConic your mobile number, you will receive a PIN code to reset your password.

    How to reset your password in the BlueConic customer data platform

  4. Enter the verification code and click Submit
  5. Reset your password, keeping the following password rules in mind.

BlueConic password requirements

BlueConic password must follow these rules:

  • At least 12 characters long
  • At least 1 uppercase letter (A-Z)
  • At least 1 lowercase letter (a-z)
  • At least 1 number (0-9)
  • At least 1 special character (in addition to digits and letters)
  • You cannot reuse your previous three passwords.

If your site uses single sign-on (OneLogin, OKTA, Google G-Suite, etc.) the password reset and password requirements are enforced by your single sign-on provider and not by BlueConic. Contact the BlueConic administrator at your site for more information.



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