Help Center

If you forget your BlueConic password, you can ask the BlueConic administrator at your site to reset it. Contact the BlueConic administrator at your site for help with resetting your password. The BlueConic administrator is defined as the user or users at your site who have the BlueConic user role of "Application Manager." 

To make it easier to recover your password in the future, you can also give BlueConic your mobile number, so you can receive a temporary PIN via text message enabling you to reset your own password. When creating a BlueConic password, keep these password rules in mind. 

How to add your mobile number to BlueConic

During the login process, you can give BlueConic your mobile number to make it easier, faster, and safer to reset your password.

1. Enter your mobile number and click Submit.
   
   BlueConic will send you a verification code.
2. Enter the code here and click Verify.
   
   Your mobile number is now linked to your BlueConic account. This makes resetting your password safer, easier, and faster. 
   
   Note that you can always remove your phone number from your BlueConic account settings.

How to set a new password in BlueConic

1. If you enter an incorrect password, BlueConic prompts you to create a new one. (See the password requirements below for guidelines). Click Reset password.
   
2. In the Password reset window, you can receive a PIN code at your mobile number (option 1), or send a reset password request to your BlueConic administrators (option 2).
   
   Option 2: If you have not given BlueConic your mobile number, the BlueConic administrators will contact you with instructions.
3. Option 1: Enter PIN code from your mobile phone:
   If you've given BlueConic your mobile number, you will receive a PIN code to reset your password.

   

4. Enter the verification code and click Submit. 
5. Reset your password, keeping the following password rules in mind.

BlueConic password requirements

BlueConic password must follow these rules:

• At least 12 characters long
• At least 1 uppercase letter (A-Z)
• At least 1 lowercase letter (a-z)
• At least 1 number (0-9)
• At least 1 special character (in addition to digits and letters)
• You cannot reuse your previous three passwords.

If your site uses single sign-on (OneLogin, OKTA, Google G-Suite, etc.) the password reset and password requirements are enforced by your single sign-on provider and not by BlueConic. Contact the BlueConic administrator at your site for more information.

How to remove your phone number from BlueConic

If you have previously provided a mobile phone number to BlueConic for password recovery, you can opt-out of receiving mobile phone notifications. Follow these steps to opt-out:

1. In BlueConic, click the user icon in the top right-hand corner of the window to choose Personal settings > Account settings. 
   
2. In the Personal details section of the Account settings page, remove the mobile phone number.
   
3. Save your changes.
   Now your mobile phone number has been removed and will not be used during password reset.