In BlueConic, users are managed in Access Management, where you can:
Add and delete users
Reset passwords
Grant domain-based permissions
Before you begin
Identify whether you use domain-based or role-based permissions.
Configure roles in Access Management if using role-based permissions.
Add users
Go to BlueConic Settings > Access Management.
The Users tab opens with the list of existing users.
Select Add user.
Enter a valid email (e.g., [email protected]). This serves as the username.
On first login, the user receives a verification code via email. The user must enter it to access BlueConic.
(Optional) Enter the user’s full name. If left blank, their email appears instead.
(Optional) Add a mobile number for password recovery.
Set a password and share it with the user for their first login.
Passwords must contain:
At least 12 characters
At least 1 uppercase letter (A-Z)
At least 1 lowercase letter (a-z)
At least 1 number (0-9)
At least 1 special character (other than digits and letters)
A user cannot reuse their previous three passwords.
Select one or more roles to define the user's access to BlueConic features.
(Optional) Choose the domain(s) where the user has write access:
All Domains: the user has access to all current and future domains
Application Managers always have access to all domains.
Select Domains: The domain(s) that you select for the user restrict their write permissions across BlueConic. Learn more about user permissions here.
Click Save to create the new user.
Send the entered passcode to the user and have them login.
First-time logging in
New user login process:
The user enters their email and password (provided by the Application Manager).
BlueConic emails a unique verification code.
The code expires in 24 hours; a new one is generated if needed.
The user enters the code to complete login.
Manage users
Changing a BlueConic user's password
To reset the password for a user, the Application Manager can:
Click the name of the user from the list.
Enter a new temporary password for the user.
Select Force password change on next login.
Give the user their new one-time password.
Click Save.
Delete users
To delete a user:
Click the name of the user from the list.
Select the drop-down next to Save
Click Delete
Click Delete to confirm.
FAQ
How do I reset my password with SSO?
If your site uses single sign-on (OneLogin, OKTA, Google G-Suite, etc.) the password reset and password requirements are enforced by your single sign-on provider and not by BlueConic. Contact the BlueConic administrator at your site for more information.
What do I do if my user does not receive a verification code?
Navigate to Access Management > Users
Select the user from the table
Click Generate verification code
Share the verification code with the user
This new verification code is valid for 30 days from the time of generation.