Knowledge Base

What are channels in BlueConic?

In BlueConic, a Channel is a unique website, email interaction, or mobile app where the real-time, online conversations between you and your customers and visitors take place.

Channels are a key concept within BlueConic. Online marketers can define channels  and monitor the visitor streams among channels. When setting up Listeners for data collection in BlueConic, you can specify which channels you want to monitor for data collection. You can also set up Dialogues with online visitors for each of your channels.

Watch the video: BlueConic Channels Overview

 

Creating and managing channels

To manage your BlueConic channels, choose Channels & BlueConic hostnames from the Settings menu. In the Channels window, you can view, edit, and add channels. Learn more about creating and managing channels.