Dialogues overview
In BlueConic, dialogues are the heart of your real-time, online conversation with your visitors. Dialogues can trigger an interaction for someone based on their profile.
These interactions can be visual (banners, special content, etc.), communicative (send an email), information gathering (add properties to Google Analytics 4, merge with a Salesforce lead/contact, etc.), or a combination of the three.
Dialogue optimization
Dialogues can contain one or more variants that interact with the visitor in different ways. This allows for dialogue optimization, the aim being to find the variant that is most effective in reaching the goal that you define. Once BlueConic determines which variant is most effective according to the defined goal using the defined strategy, you specify what BlueConic does next. For example, you can see whether displaying a lightbox leads to more clicks than displaying a banner. If the lightbox leads to more clicks, then you can tell BlueConic to target future website visitors with the lightbox and stop showing the banner.
Testing and troubleshooting dialogues
For tips on testing your dialogues with the BlueConic Simulator, see the video and tips in Testing Your Dialogues. Also see the troubleshooting dialogues section.
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