If you're unexpectedly logged out of BlueConic, it may be due to:
IP Checking: A security system may be masking your IP.
Inactivity Timeout: Your administrator may enforce automatic logouts after a set period.
IP Checking
Share IP ranges with BlueConic Support
When you log into BlueConic, the system recognizes your IP to keep you logged in. However, security providers like Zscaler may change your IP frequently, causing logouts.
To prevent this:
Ask your IT or Security team to check the Zscaler cloud console (or equivalent) for current IP ranges.
Share these ranges with BlueConic Support to update your tenant’s configuration.
Once added, BlueConic will recognize users even if their IP changes during a session.
Inactivity settings
By default, BlueConic user accounts remain active regardless of inactivity. To improve security, tenant administrators can now configure BlueConic to automatically disable user accounts that have been inactive for a set number of days.
Set custom inactivity period
Only users with permission to manage inactivity settings can update this configuration. By default, this permission is assigned to BlueConic application managers.
Go to Settings > Access Management > Inactivity settings.
Set the inactivity timeout between 30 and 60 minutes.
Save the changes.
When enabled, BlueConic will monitor user activity. If a user takes no action within the specified number of days—including logging in, making API requests, or interacting with the platform—their account is disabled automatically. Only administrators or authorized users can modify this setting.
Prevent timeouts with the Chrome extension
The BlueConic Chrome Extension may delay or prevent automatic timeouts by sending requests every minute, keeping the session active.
Install the Extension:
Open the BlueConic Chrome Extension in the Chrome Web Store.
Click Add to Chrome > Add Extension.