If you're unexpectedly logged out of BlueConic, it may be due to:
IP Checking: A security system may be masking your IP.
Inactivity Timeout: Your administrator may enforce automatic logouts after a set period.
IP Checking
Share IP ranges with BlueConic Support
When you log into BlueConic, the system recognizes your IP to keep you logged in. However, security providers like Zscaler may change your IP frequently, causing logouts.
To prevent this:
Ask your IT or Security team to check the Zscaler cloud console (or equivalent) for current IP ranges.
Share these ranges with BlueConic Support to update your tenant’s configuration.
Once added, BlueConic will recognize users even if their IP changes during a session.
Automatic timeouts
By default, BlueConic user sessions time out after a period of inactivity for 60 minutes (or when you close the browser or explicitly log out). The maximum length of a BlueConic session is 24 hours.
Set custom inactivity period
BlueConic site administrators can customize the inactivity timeout for users. Follow these steps:
Go to Access Management > Timeout Configuration.
Set the inactivity timeout between 30 and 60 minutes.
Save the changes.
Only administrators or authorized users can modify this setting.
Prevent timeouts with the Chrome extension
The BlueConic Chrome Extension may delay or prevent automatic timeouts by sending requests every minute, keeping the session active.
Install the Extension:
Open the BlueConic Chrome Extension in the Chrome Web Store.
Click Add to Chrome > Add Extension.