The BlueConic Support team is here to help you resolve problems you might encounter.
How to submit a question or request to BlueConic Support
We're always here to help you get the most out of BlueConic. If you've got a question, submitting a ticket is simple. Here's how:
Look down to the bottom right corner of your BlueConic platform or knowledge base page to see our chat widget and click it.
Once the chat window pops open, you'll see a few options. Choose the button that says Send us a message.
Now, you'll be prompted with the option to Submit a support ticket.
You will either be asked to enter your email address or it will autofill for you.
The chat will respond with the support ticket form. Here you enter:
Ticket title
Description of the issue or question
Priority
Tenant URL
Object URL
Press the Create ticket button to send it to our support team.
Or, you can email BlueConic Support at: [email protected]
Note about BlueConic Support Hours
The BlueConic Support Team is available Monday through Friday from 2:30am to 5:30pm ET, excluding public holidays. The table below lists the days the Support Team is offline or offering only limited support hours. In each case, support will resume the following business day.
Holiday | Support |
New Year's Day | Closed |
Martin Luther King Jr Day | Limited |
Easter Monday | Limited |
Ascension Day | Limited |
Pentecost Monday | Limited |
King's Day (NL) | Limited |
Memorial Day | Limited |
Juneteenth | Limited |
Independence Day | Limited |
Labor Day | Limited |
Indigenous People’s Day | Limited |
Thanksgiving | Limited |
Day after Thanksgiving | Limited |
Christmas | Closed |
Day after Christmas | Limited |
Peak Period Support
Services subscribers will receive 24 hours of support coverage over the following periods of high activity:
US Inauguration Day
US Election Day
Super Bowl
Champions League Final
Black Friday
Cyber Monday
Super Saturday