FAQ: Personalized product recommendations
Q: What happens if I change my product collector settings?
Changing or updating the selector field for your product collector could result in unwanted data duplication. When collecting products, the product collector checks the product store for a matching ID. If it finds a matching ID, it will update the existing item in the product store with the new metadata. For this reason, we do not recommend changing the ID selector on your product collector, as this can lead to duplicate items being created in your product store.
Q: I removed an item from my web store. When will it be removed from the product recommendations?
A: Products are removed from the list of product recommendations when required fields can no longer be scraped in the visitor's browser. This is true even if the visitor views the item -- for example, if the product has been deleted or if the delivery date is no longer available.
Q: I cannot see item X in my personalized recommendations. Why is that?
A: Product items are added to the recommendations queue when a customer or visitor views the item. Items that have no views from customers or visitors won’t be added to the queue.
Items in the recommendations queue are evaluated and if the required fields become valid, those items are added to the product store.
Q: How does indexing work with personalized product recommendations?
A: Indexing items may take some time while when the collector is still collecting items Depending on how much traffic your channel has, there might be a short delay indexing items or products when the collector is still actively collecting items.
Q: When will my item be added to the queue to be evaluated for personalization?
A: Items are added to the queue for the first time when a visitor views a product item. Also, when an item has been clicked on twice, but no view follows the click, the system checks for all required fields and re-evaluates whether to include or delete the item.
Q: How can I test which items or products are in the collector?
A: In Step 2 of the Product Collector, you can test to see which values are being returned. Paste an item's URL into the Test URL field, click 'Test' to review the metadata that would be collected for its content, and then confirm whether all 'Required' metadata fields are returning values.
If values are not being returned for required fields, then items are not being collected successfully.