Net Promoter Score Insight
The Net Promoter Score (NPS) is the result of the management tool Net Promoter that can be used to gauge the loyalty of the customer relationships of a business. This insight shows the Net Promoter Score for all visitors or a selected segment of visitors.
See also: Net Promoter Score Toolbar.
The Insight and its controls
Here's an example of a Net Promoter Score Insight.
- NPS
- The NPS can be a score from -100 to +100.
- Description
- Text describing the NPS (in this example, "Returning Customers"). This text can be edited.
Configuration
- Profile property (required)
- Select the profile property that contains the individual Net Promoter Scores.
- Segment (required)
- Select the segment for which the overall Net Promoter Score should be calculated.