General Settings

In the BlueConic Settings > General section, you define general settings for the BlueConic installation.


E-Mail Settings

Mail Server Hostname

The BlueConic's system e-mail messages like the two step authentication process or the Send E-mail to Visitor dialogue are being sent via a mail server. By default BlueConic's on demand mail service is being used for this.

Optional Own Mail Server
E-mails sent by the Send E-mail to Visitor interaction and the two step authentication process are routed by default using the Amazon Simple Email Service. You can, however, use another mail server to send e-mails from BlueConic. To do so, enter a valid hostname. Example Mail Server Hostnames are smtp.yourdomain.com or mail.yourdomain.com

Default Mail Sender

The BlueConic Authentication process sends a unique verification code to each user that they must enter in order to be allowed to log in to BlueConic. In this field, enter the e-mail address that appears in the "From" field of the e-mail message containing the verification code. If you leave this field blank, the "From" e-mail address that the user sees is "support@blueconic.com", however, it is strongly recommended that you enter the e-mail address of the person responsible for BlueConic user management. By doing so, you make it possible for your BlueConic users to easily contact the person who can help them access BlueConic in case of a problem. Note: The "Default Mail Sender" setting is not used by the Send E-mail to Visitor interaction.

If you are using the Blueconic on demand mail server, the e-mail address that you enter here must be known to the Amazon Simple Email Service (Amazon SES). After you click the [Save] button, the e-mail address is sent to Amazon SES. If the address is unknown to Amazon SES, the e-mail address will receive an e-mail from Amazon SES asking for confirmation of the registration. To confirm, you will need access to the e-mail address. You will only need to perform this procedure once.

Profile Clean Up

In the Profile Clean up section, you can create rules that determine when a visitor profile is removed from the BlueConic database. The rules are based on a specific period of inactivity and they can also be enhanced by adding criteria based on one or more empty profile properties. Any visitor profile that matches a clean up rule is removed. The clean up of visitor profiles does not happen at a specific time — it is a continuous process.

All clean up rules are based on a period of inactivity. The start time of the period of inactivity is the last visited date/time. The minimum period of inactivity that a clean up rule can have is 90 days. If you create more than one clean up rule, they have an "OR" relationship with each other which means that multiple rules can be in force at the same time.

To create a clean up rule, follow these steps:

  1. Click [Add Rule].
  2. Enter a number, 90 or higher, in the input field. This is the number of days that the visitor profile must be inactive in order to satisfy the rule and trigger a clean up. To the right of the clean up rule, the number of visitor profiles that will be affected is shown along with the percentage of the total number of visitor profiles this represents. For example:



    If the number of visitor profiles affected by the clean up rule is more than 1% of the total number of profiles, the number of profiles affected and its percentage of the total appear in red as a warning to you that the rule will affect a significant number of visitor profiles. For example:

  3. Click [Save]. The clean up rule is saved. The number of profiles affected will no longer be shown.

Adding constraints to a clean up rule

You can enhance a rule that triggers a clean up based not just on a specified period of inactivity but with the further constraint that one or more profile properties must be empty. In this case, the clean up rule can be, for example, "Purge all profiles that haven't been active for 150 days and the profile property E-mail is empty". This makes it possible to be much more specific regarding the circumstances under which a visitor profile is deleted.

To add a constraint to a clean up rule, follow these steps:

  1. In the clean up rule, click the "there are no further constraints" link. The Select Profile Property dialog box appears.
  2. Select one or more profile properties that must be empty in order for the rule to be triggered. To search for a profile property, type a full or partial string in the text field at the top of the "Select Profile Property" dialog box. Note: Profile properties that are not selectable in the Segments tab appear in the list(s) of available profile properties in italic font. Typically these are profile properties that are not filterable such as e-mail addresses, first and last names, and so forth.
  3. Click [Save]. The clean up rule and its constraint(s) are saved. For example:
  4. To modify a constraint, click the link to it in the rule.

Exporting profiles to be cleaned up

Visitor profiles that are to be cleaned up can be exported in comma separated value (CSV) format. This makes it possible to examine the profiles in external applications. The export file contains the profile properties and their values for all visitor profiles that will be cleaned up. The Export function is only able to export a maximum of one million profiles.

To export the visitor profiles that will be cleaned up as a result of the defined rule(s), follow these steps:

  1. Click the "export" link that appears in the statistics at the far right of the clean up rule. Note: This can only be done prior to saving the clean up rule.
  2. Select where you want to save the file. By default the name of the export file is
    "BlueConic_Export_cleanup_[date (yyyymmdd)]_[time (hhmm)]".

Deleting a clean up rule

To delete a clean up rule, hover the mouse over it and click the Delete icon that appears to the right of the rule.


General Information

License Usage

The License Usage section provides information about activity in all the domains and channels in your BlueConic universe. You can also view BlueConic Insights and the BlueConic Home tab to see other detailed information about your BlueConic installation.

The following license information is shown here:

Usage Description
Average number of channels in the last 90 days The average number of channels that existed in all BlueConic domains during the last 90 days.
Number of active profiles in the last 90 days The number of profiles that had activity in your BlueConic universe in the last 90 days. A visitor profile is considered active if the visitor has visited a channel in the BlueConic universe within the last 90 days.
Total number of profiles The total number of visitor profiles in the BlueConic database, both active and inactive. A visitor profile is considered inactive if the visitor has not visited a channel in the BlueConic universe within the last 90 days.
Number of engaged profiles The number of distinct individuals - both identifiable and anonymous - who engage with your websites or apps that have the BlueConic tag or SDK installed in a given month.
Number of identifiable profiles The total number of profiles - dormant or engaged - that have a value for a profile property that uniquely identifies them, such as an email addresses, customer ID, or account number.

Recommendations Usage

The Recommendations Usage section provides information about recommendations activity in all the domains and channels. It shows the number of requests to the Recommendations API in the current and previous three months, and the number of recommendation content repositories.

Installation

This property displays the location of the installation you are using. If you click the "view status" link, you can see the status of all BlueConic systems.

Third party software licenses

Click the link to download the third party software licenses.

Privacy Statement

Click the link to read the Privacy Statement.

Language Settings

See Language Settings for all details.