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When working with BlueConic Support, in some cases, your support representative may request for you to send a HAR (HTTP Archive) file to troubleshoot issues with web pages. A HAR file captures all network requests and responses made by your browser, allowing us to see details about your browser’s interactions with the BlueConic platform. 

This article will walk you through the process of creating and downloading a HAR file in different browsers.

Step-by-Step Instructions for Creating a HAR File

Google Chrome

1. Open Chrome and navigate to the page where you’re experiencing the issue.
2. Right-click on the page and select Inspect (or press Ctrl+Shift+I on Windows or Cmd+Option+I on Mac).
3. In the Developer Tools panel, click the Network tab.
4. Ensure that the Preserve log checkbox is selected. This ensures that all requests are recorded, even if you switch pages.
5. Reload the page by pressing the Refresh button or Ctrl+R (Windows) / Cmd+R (Mac).
6. Perform the actions on the page that are causing the issue.
7. Once the issue has been reproduced, right-click anywhere within the Network panel and select Save all as HAR with content.
8. Save the file to your computer.

Firefox

1. Open Firefox and navigate to the page where the issue occurs.
2. Right-click on the page and select Inspect (or press Ctrl+Shift+I on Windows or Cmd+Option+I on Mac).
3. Go to the Network tab in the Developer Tools panel.
4. Ensure the Persist Logs option is checked.
5. Reload the page by pressing Ctrl+R (Windows) or Cmd+R (Mac).
6. Reproduce the issue that needs troubleshooting.
7. Once done, right-click within the Network tab and choose Save All As HAR.
8. Save the file to your computer.

Microsoft Edge

1. Open Microsoft Edge and go to the page where you are encountering the problem.
2. Press F12 or right-click on the page and select Inspect.
3. In the Developer Tools panel, click the Network tab.
4. Check the Preserve log option.
5. Reload the page by pressing Ctrl+R (Windows) or Cmd+R (Mac).
6. Reproduce the steps leading to the issue.
7. Once captured, right-click within the Network panel and choose Save all as HAR with content.
8. Save the file to your computer.

Safari

1. Open Safari and go to Preferences by clicking Safari in the menu bar and selecting Preferences.
2. In the Advanced tab, check the box next to Show Develop menu in menu bar.
3. Go to the page where the issue is occurring.
4. Click Develop in the menu bar and choose Show Web Inspector.
5. In the Web Inspector panel, click on the Network tab.
6. Reload the page by pressing Cmd+R (Mac).
7. Reproduce the issue on the page.
8. Right-click within the Network tab and select Export HAR.
9. Save the file to your computer.

How to Send the HAR File to BlueConic Support

After creating and downloading the HAR file, attach the saved HAR file to your ticket when responding to the support team. Be sure to describe the issue in detail, including any steps you took to reproduce the problem. For help viewing your BlueConic support tickets, refer to this article on accessing your submitted tickets.

Tip: Make sure to generate the HAR file immediately after reproducing the issue so that the necessary network activity is recorded.