An email service provider (ESP) is a platform that facilitates the creation, management, and delivery of email campaigns to a targeted audience. It enables businesses to send personalized and automated emails, track performance metrics like open rates and click-through rates, and manage subscriber lists. Connecting the data from an ESP to BlueConic is valuable because it allows for the integration of email engagement data with other customer profiles.
Use Cases with ESP Connections
Three overarching goals can be approached via a BlueConic connection to your email service provider (ESP).
1. Synchronizing data for known users
With this option selected, when a user is known in both systems: BlueConic and your ESP, data can be synchronized in either/both platforms. For example, you might pass behavioral data to your ESP from BlueConic. You might receive list membership details from the ESP.
2. Subscribe users to lists
When you need to add users to mailing lists, and do NOT want BlueConic to manage removing users from that list, this is the option for you! BlueConic will automatically sign up users for the named list, and normal unsubscribe/list management flows will allow them to be removed.
3. Use BlueConic segments for campaign targeting
Sometimes, you use lists to manage campaign membership. Use this option when you have an email campaign scheduled that runs against all users in a list, or when there are specific behaviors that should remove users from lists.
An example: Say you want to trigger a drip campaign to users who download a white paper, but you want to turn off the campaign if the user registers on your site. In your ESP, you've configured the drip campaign to start as soon as the user is added to the list. Create a segment for users who downloaded the white paper but are not registered, and synchronize it to your list with this option. The user will be subscribed to the list when they download the white paper, and removed when they register.