- Did you configure an 'Attribution Channel' for your interaction on the HOW tab? Only interactions which have a valid attribution channel configured are able to register view, click and conversion events and set profile properties.
- Both the Tracking Pixels as well as the Shortened URLs can only be used to enrich the visitor's profile when they are requested in a browser or e-mail client that has access to a cookie store which contains the cookie that holds the unique identifier for that profile ('BCSessionID').
This also means that the visitor needs to have a BlueConic profile prior to requesting the Tracking Pixel or Shortened URL.
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