Why is my Tracking Pixel not registering any properties or views?

  • Did you configure an 'Attribution Channel' for your interaction on the HOW tab? Only interactions which have a valid attribution channel configured are able to register view, click and conversion events and set profile properties.



  • Both the Tracking Pixels as well as the Shortened URLs can only be used to enrich the visitor's profile when they are requested in a browser or e-mail client that has access to a cookie store which contains the cookie that holds the unique identifier for that profile ('BCSessionID').

    This also means that the visitor needs to have a BlueConic profile prior to requesting the Tracking Pixel or Shortened URL.