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BlueConic enables site administrators to set up single sign-on (SSO) via Microsoft Entra ID for BlueConic users at their site. This article describes how site admins can create and configure SSO using the BlueConic app in the Microsoft Entra (formerly Azure AD) application gallery.

What is BlueConic single sign-on (SSO)?

Single sign-on offers your BlueConic users the convenience of logging in to BlueConic via Entra ID. Once you enable SSO for BlueConic, BlueConic users at your site will no longer use the native BlueConic login page but will use your SSO provider to log in directly to BlueConic. When you add BlueConic to your SSO service, all BlueConic users for your tenant must log in via your SSO identity provider. You cannot enable SSO for only some BlueConic users. 

Before you begin

Make sure you have appropriate authority and technical knowledge to complete this process. Once you set up SSO for BlueConic, all users at your site will have to log in to BlueConic via your SSO identity provider. They will no longer be able to access BlueConic using the BlueConic login screen.

How to set up SSO for Microsoft Entra ID

There are several dimensions to enabling SSO for BlueConic through Entra ID: 

1. Add the BlueConic app from the Entra gallery and gather information for the next step. See the Microsoft Entra ID tutorial for BlueConic for details on creating the app.
2. Open the BlueConic metadata URL for your tenant to find the SSO properties you can use in setting up SSO in BlueConic. You can find the metadata URL for your BlueConic tenant here: https://[your-tenant-name].blueconic.net/saml/metadata
3. Create BlueConic user logins for your users. Also create a BlueConic user account specifically for testing your SSO setup. 
4. Configure SSO in your BlueConic tenant.

Download your BlueConic metadata URL

BlueConic provides a tenant-specific metadata URL containing SSO properties for your BlueConic SSO setup. When you set up the BlueConic app in Entra ID, you'll need information contained in the BlueConic metadata URL for your tenant.

1. Open the metadata URL for your BlueConic tenant at this location:
   https://[your-tenant-name].blueconic.net/saml/metadata
2. Download the metadata URL file and note the location. You'll need this file for the next procedure.

Add and configure a BlueConic app for Entra ID

1. In Entra admin center, open this page to add a new BlueConic application:
   https://azuremarketplace.microsoft.com/en-us/marketplace/apps/aad.blueconic
   Follow the steps in the Entra ID tutorial for BlueConic to add and configure the app.
   

2. In the Entra ID portal's BlueConic app integration page, select Single sign-on in the Manage section.

3. On the Select a single sign-on method page, select SAML and edit the Basic SAML Configuration settings.
   
   The BlueConic metadata URL for your tenant contains the SSO properties you can use in setting up SSO in BlueConic. You can find the metadata URL for your BlueConic tenant here: https://[your-tenant-name].blueconic.net/saml/metadata

4. Download the BlueConic metadata URL file for your tenant. See instructions for downloading your metadata URL. 

5. Upload the metadata file and the Basic SAML Configuration fields are automatically filled.

6. Or, under Basic SAML Configuration, you can manually enter the following information for your environment:
   Identifier (Entity ID): https://[your-tenant-name].blueconic.net/saml/metadata
   Reply URL (ACS URL for Assertion Consumer Service):
   https://[your-tenant-name].blueconic.net/saml/acs
7. Save your changes and complete the Entra ID app setup process for Attributes & Claims and SAML Certificates, as outlined in Configure Entra ID SSO.
8. In the Manage section, select Users and Groups, and then +Add user/group to the Entra ID BlueConic app. Add and assign a user to the app who has an account with Microsoft Entra ID and also a BlueConic user account, who can complete and test the single sign-on configuration in BlueConic.

Configure SSO in BlueConic

Make sure you've read the background information in the Before you begin section before completing the SSO setup process in BlueConic.

The information you enter here was gathered in the Entra ID app setup procedure above, How to set up SSO in Entra ID for BlueConic

1. In BlueConic, navigate to BlueConic Settings > Access Management and click the Single Sign-On (SSO) tab.
2. Turn the Single Sign-On (SSO) feature On.
   Note: Your BlueConic user role must have both “General” and “Users” permission in order to complete these steps.
   
   
3. Enter the Service provider: Entity ID  (the Entra ID Identifier) and the Service provider: ACS URL (the Login URL) by copying them from your Entra ID app setup.
   
4. In the Entra ID SAML Certificates section, download your Certificate (Base64), open it in a Text Editor, and copy the Certificate itself.
5. Enter the Identity provider X.509 Certificate in BlueConic by opening the certificate in a text editor and copying/pasting it into the field. Make sure you do not add trailing spaces or an empty line at the end.
6. Select whether to use Force Authentication (on by default).
7. Optional: Add an Email claim attribute for matching users between Entra ID and BlueConic instead of the NameID. An example of an email attribute name is http://schemas.xmlsoap.org/ws/2005/05/identity/claims/emailaddress
   
8. Save your settings, copy the login URL from the confirmation window, and close the confirmation window. Do not close the current browser session before testing your SSO setup. It is recommended that you open an incognito browser window for testing your SSO implementation.

Create new BlueConic user logins

Next you add user logins for all BlueConic users. Make sure you have logged in to BlueConic twice, in two browser sessions, to make sure you always stay logged in.

1. Open the Users page via BlueConic Settings > Access management > Users.
2. For each BlueConic user who needs to log in to BlueConic via your identity provider, create a user in BlueConic with the email from the identity provider as username. This is to ensure your users are provisioned in the identity provider.
3. Save your settings but do not close the current browser session before testing your SSO setup.

Test SSO access in your identity provider for BlueConic logins

Make sure users can log in correctly via your SSO provider. If you encounter errors, you can turn the Single Sign-On setting Off via BlueConic Settings > Access management > Single Sign-On (SSO) and troubleshoot the setup without locking users out. Once you've turned on SSO, saved your settings, and closed the browser, all BlueConic users for your tenant must log in via your SSO identity provider.

Troubleshoot your SSO setup

If you need assistance with the Entra ID BlueConic app, contact Microsoft Entra ID support. For help with the BlueConic portion of this procedure, contact BlueConic Support.

Note: Existing BlueConic users who plan to migrate their SSO setup to use the Microsoft Entra gallery app can contact BlueConic Support for assistance.