Logout Detection Listener

The Logout Detection Listener starts a new, empty profile the moment a customer logs out of your website.

This feature is helpful for GDPR compliance. The Logout Detection Listener makes sure customers aren't shown profile overviews of other customers who have logged into your website before with the same browser. Encourage your customers to log out at the end of every session.

Setting up a Logout Detection Listener in BlueConic

  1. Click Listeners on the Navigation bar.
  2. On the top right of the page, click Add Listener.

    How to use the Logout Detection Listener in BlueConic

  3. Make sure the Show all box is checked. Enter "logout" in the search bar, and click Logout Detection Listener.

    How to use logout detection to ensure GDPR compliance and CCPA compliance with BlueConic

  4. Enter a name for the Logout Detection Listener.

    How to use the Logout Detection Listener in BlueConic

  5. Select where the Logout Detection Listener is active. Click OK.

    How to use the BlueConic logout detection listener for GDPR and CCPA complaiance

  6. Add rules for what triggers the Logout Detection Listener.

    Click Define click area to specify the location of your website's logout button. You can enter the Selector for the location or use BlueConic's Visual picker. Click OK.

    How to ensure customer privacy for GDPR and CCPA using the logout detection listener in BlueConic

  7. Optional: Click the Add rule button to add additional rules for any other logout locations on your website.
  8. Optional: Hover over the bar on the right side of the screen to add this Listener to Objectives.

    How to ensure GDPR and CCPA compliance with BlueConic using the logout detection listener

    Click Add to Objective. A pop-up window appears. Click the Objectives you would like to add to this Listener, then click the Select button.

    How to use the Logout Detection Listener in BlueConic

  9. Turn the Logout Detection Listener on by clicking the toggle.

    How to configure the Logout Detection Listener in BlueConic

  10. On the top right of the page, click Save.

    How to detect when customers logout, to use BlueConic to ensure GDPR and CCPA compliance