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Priority Settings

You can set a priority for your BlueConic Dialogues on the When tab of each dialogue.

How do I adjust priority settings in BlueConic?

When deciding which dialogue to display, BlueConic will:

  • Filter out dialogues based on the settings in the Who, When, and Where tabs
  • Group the dialogues by the position selected on the What tab
  • Sort the dialogues based on their priority on the When tab

The top dialogue will be shown in the position. If there are multiple dialogues with the same priority, a random dialogue is picked, and for subsequent reloads the other dialogues are rotated in.

Managing Dialogue priority levels

In the BlueConic Settings > General page, you manage the priority definitions of all BlueConic dialogues. By default the definitions are (in order from high to low priority): "Highest," "High," "Medium," and "Low," with "Medium" being the default priority for new dialogues.

How do I set default priority settings for BlueConic dialogues?

Modifying priority levels

You are free to modify the list to your liking:

  1. Hover over an items name to edit it.
  2. Drag a list item by its handle on the left-hand side to reorder the item to a new position.
  3. Hover over an item and click the "x" icon to delete it. Don't worry, you'll be warned if the level is in use.
  4. Click "Add Priority" to add a new priority level item.

You can have as many priority levels as you want, and you can use any name that you want. For example, you could add a new priority level "Breaking" and make it the top priority. Note that BlueConic automatically numbers the list based on your sorting order. There is no way for you to influence these numbers, other than by dragging items.

When you are done and satisfied with your changes, click the Save button. All dialogues from now on use the new priority levels.

Dialogues and Lifecycle priority settings

Note that BlueConic Lifecycles also set and enforce priority levels. See Dialogues and Lifecycle Priority Settings for details on how these settings work when dialogues are part of a BlueConic customer lifecycle.



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